Prior to the COVID-19 global pandemic, adoption of remote identity verification technology was “slow and steady”, with the majority of deployments happening in the financial services sector. In light of restrictions on the movement of people brought about by the response to the pandemic, organizations of all sizes have been forced to rethink the way they interact with their customers and users, in particular needing to re-evaluate how they establish trust with their customers during the initial onboarding process.
This white paper sets out the key topics any organization should consider when adopting automated technology for remote customer identity verification.
The remote identity verification industry, previously dominated by a small number of established players, has recently experienced unprecedented growth. There are now hundreds of vendors offering seemingly similar solutions, and organizations who wish to adopt this technology could be forgiven for thinking that it is simply a commodity and, therefore, that they should work with the vendor offering the most favourable commercial terms.
In this paper, we will deep-dive into the technical idiosyncrasies of these solutions and conclude with key recommendations on vendor selection. The aim of this paper is not to convince readers that Trustmatic offers the best solution on the market, rather to ensure they carry out the necessary due diligence when drawing up a shortlist of potential vendors.